Privacy Policy

Last updated: July 2026

The Musical Mentor is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal data when you contact us, book a service, join our membership, download a resource or use our website.

Who We Are

The Musical Mentor
Sophia Ragavelas

Email: info@themusicalmentor.co.uk

Website: www.themusicalmentor.co.uk

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us.

What Information We Collect

We may collect personal information when you:

• Contact us through our website or by email
• Book singing lessons, coaching sessions or workshops
• Join our membership
• Download resources
• Subscribe to our mailing list
• Purchase services or digital products

This information may include:

• Full name
• Email address
• Telephone number
• Billing information
• Information provided through contact forms
• Booking, lesson and workshop information
• Payment-related information (processed securely by third-party providers)
• Any additional information you choose to provide

We may also collect limited technical information such as:

• IP address
• Browser type and device information
• Website usage data
• Cookies and analytics information

How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide singing lessons, coaching, workshops and memberships
• Process bookings and payments
• Send important information about services you have purchased
• Send newsletters, updates and marketing communications where you have given your consent
• Improve our website, services and user experience
• Maintain records of communication
• Meet legal and regulatory obligations

We will only use your personal data where we have a lawful basis to do so under applicable data protection laws.

Marketing Communications

If you choose to join our mailing list, we may send information about:

• Singing lessons and coaching services
• Workshops and events
• Membership updates
• Resources and educational content
• Promotions and special offers

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Lawful Basis for Processing

Under UK GDPR, we process personal information on the following lawful bases:

• Consent
• Contractual necessity
• Legal obligation
• Legitimate interests

How We Store Your Data

We take reasonable technical and organisational measures to keep your personal information secure.

Your information may be stored through secure systems including:

• Website form submissions
• Email correspondence
• Booking systems
• Payment providers
• Membership platforms
• Email marketing platforms
• Secure website hosting providers

We retain personal data only for as long as reasonably necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

Sharing Your Information

We will never sell your personal information.

We may share limited information where necessary with trusted third-party providers, including:

• Website hosting providers
• Email marketing platforms
• Payment processors
• Booking and membership systems
• Accounting software
• Professional advisers where required
• Legal or regulatory authorities where required by law

Any third parties handling personal information on our behalf are expected to do so securely and in accordance with applicable data protection laws.

Cookies

Our website may use cookies to improve functionality and understand how visitors use our website.

Cookies may help us:

• Understand website traffic
• Improve user experience
• Monitor website performance
• Analyse visitor behaviour

You can manage or disable cookies through your browser settings at any time.

Anonymous visitor information may be collected through analytics services used on the website.

Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Restrict or object to certain processing activities
• Withdraw consent where applicable
• Request transfer of your data where appropriate

To exercise any of these rights, please contact us at: info@themusicalmentor.co.uk

We will respond to requests without undue delay and within one month where required by data protection law.

Complaints Procedure

We take concerns about how we handle your personal information seriously.

If you have a complaint or concern about how your personal information has been used, please contact us first so we have the opportunity to understand the issue and try to resolve it.

You can make a complaint by contacting: info@themusicalmentor.co.uk

We will acknowledge your complaint without undue delay and aim to provide a response within 30 days. If your complaint requires further investigation and we are unable to provide a full response within this timeframe, we will explain the reason for the delay and keep you updated.

If you remain unhappy after contacting us, you have the right to raise your concern with the Information Commissioner's Office (ICO).

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices. Any updates will be published on this page and will take effect immediately upon publication.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

The Musical Mentor